Welcome to the Frequently Asked Questions page of M Roof Hotel & Residences Ipoh. Here you will find some common questions asked of us which also forms the basis of our Terms and Conditions in our home.
What is the check in time?
Check in time is at 3:00 pm (not guaranteed in the event of high occupancy). Should you need earlier accommodation we are happy to assist, however it is subject to the availability of rooms. Upon arrival at the premises, guests are required to present a valid form of identification stating the name, address, nationality, identity card number, place and date of issue to ascertain the identity and thus to be saved in the registry. M Roof will make every effort to honour any special requests (specific floor or room number, extra mattresses, crib etc.) subject to the availability upon your arrival. M Roof reserves the rights to refuse service to any guests who do not follow or comply with our hotel policies.
What is the check out time?
Check out time is at 12:00 pm. Requests for a late check-out can be directed to the front office on the morning of your departure and may be subject to availability and/or an additional charge.
Do you allow smoking on property? In the rooms?
We are a 100% non-smoking hotel. Out of concern for all of our guests M Roof has been designated as a non-smoking premise. In the event a guest smokes or permits smoking in a guest room or our public areas, a “Smoke Elimination Fee” of RM200 will be posted to the guest’s account upon checkout.
How much do you charge for wifi internet access?
We offer complimentary Wi-Fi Internet access in all guest rooms and public spaces. We do limit all our friends to 4 concurrent devices per room. This is because M Roof Hotel & Residences offers higher bandwidth as compared to our other properties in Ipoh, and would like to preserve the browsing experience via bandwidth for all.
Do you have high-speed wired and/or wireless broadband access?
At M Roof Hotel & Residences, though we are running on 200 Mbps Lines for the Hotel which is shared, we would say that there is no High Speed Broadband available as this service is shared with all friends who are staying in the Hotel.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
We have a self-service workout facility or small gymnasium featuring elliptical, treadmill, stationary bikes and free weights located at Level 12 of the property. Limited operating hours from 8 am – 8 pm daily.
Do you offer laundry services?
We offer a free, self-service laundry in our hotel, with 3 Top loading washing machine, 2 dryers located on level 12 of our Hotel. We also provide complimentary usage of laundry detergent and softener. These services are provided on an “as is” basis.
Do you offer room service? What are the hours?
We currently do not provide room service. Special requests can be made from our adjacent restaurant partner; Oldtown Grand from 10.00 am to 10.00 pm only.
Do you have a business center?
No, we do not have a dedicated business center; however we provide an internet station on level 12, and can help, should you have any special request for faxing, printing, etc. Please note that our internet station is also provided on an “as is” basis.
Is there Carparks available at M Roof Hotel & Residences?
The Hotel provides car parks within it’s compund. This is an open space, complimentary car parking based on a first come first serve basis. We do have security patrolling this area in the evening.
Do you have a swimming pool?
Yes, we do have swimming pool.
Do you have a spa?
No we do not have a spa. For a massage, you can ask us to make a reservation for you at Royal Thai, our closest neighbour but you will need car access.
Rooms & Reservations
How do I view or amend my reservation?
If you had booked directly from our website, please use this link to view, modify, or cancel your reservation. For reservations made directly with us over the phone, please feel free to call us at +6 05 547 1777 or drop us an email via our contact page. For Reservations made via Agoda, Booking.com, Expedia, Hotels.com, etc, we would appreciate if you could contact the respective customer service centers that you had made the booking from.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You need to contact the channel through which you made your reservation.
Can I request a specific type of room based on the theme?
We do not sell rooms by thematic floors. All rooms are sold based on Room Category. However, you can make a request for a particular themed floor and we will do our best to accommodate. We do close floors for preventive maintenance on a weekly basis and cannot guarantee that the request will be fulfilled.
How big are your rooms?
At M Roof, we try to be as upfront as possible. These are some of the biggest rooms in M Boutique Family of Hotel & Residences to date. The sizes are, based on room category;
Superior Room Category : 21 square meters / 226 square feet
Deluxe Room Category : 30 square meters / 323 square feet
Deluxe Plus Room Category : 32 square meters / 345 square feet
Junior Suite Room Category : 44 square meters / 473 square feet
Executive Suite Room Category : 54 square meters / 581 square feet
All sizes provided are an approximate.
Can I add an extra bed in the rooms?
Due to our room configuration, we cannot add an extra bed in the following room categories;
Superior & Deluxe King Plus Room Category.
Only our Suites has the option of adding an extra bed. The charges for an extra bed will be RM80.00 Nett per bed, per night inclusive of breakfast for 1 pax.
What is the minimum age requirement to check in to the room?
You must be 18 years of age with a valid ID to check in to the hotel.
What is your cancellation/deposit policy?
We require a credit card at the time of booking. You must cancel outside of 72 hours prior to arrival to avoid a one night’s room and tax to your card.
If you do not provide your credit card details, this is considered a NON GUARANTEED reservation and we reserve the right to release your room reservation by 6.00 pm on the day of arrival.
Please note that for special rates, packages and certain peak seasons, this policy is subject to change.
Is my ID/passport required at check in?
We do require presentation of a valid government-issued identification at the time of check-in.
What age do kids stay for free?
Children below the age of 10 and under stay for free in existing bedding when accompanied by an adult. The maximum number of children allowed in all rooms when using existing bedding is 1 only.
What is the maximum number of occupants per room?
The maximum number of occupants per room category shall be as follows;
Superior Room Category, the maximum number of occupants is 2 Adults.
Deluxe Room Category, the maximum number of occupants is 2 Adults With an extra bed maximum occupants is 3 Adults.
Deluxe Plus Room Category, the maximum number of occupants is 2 Adults.
Junior Suite Room Category, the maximum number of occupants is 3 Adults.With an extra bed maximum occupants is 3 Adults.
Executive Suite Room Category, the maximum number of occupants is 2 Adults. With an extra bed maximum occupants is 3 Adults.
We allow 1 Child Only below the age of 10 and under to stay for free using existing bedding as a combination/addition to the maximum number of occupants per room. The hotel reserves the right to refuse service to any guests who do not follow or comply with hotel policies.
Will your rooms allow baby cots/cribs? Is there a charge?
Baby Cots/Cribs are provided free of charge and subject to room availability. Kindly make a request during your reservation.
Do you have inter connecting rooms?
Yes, we have inter connecting rooms for the Premier Room Category only. You may make a request for connecting rooms; however, they are not guaranteed.
Do you have accessible rooms?
Yes, we have 1 accessible room which is of our Standard Double Category located on The Adventure Floor, Level 1.
Do you have an early departure fee?
Yes, an early departure fee in an amount of up to one night’s room charge and tax will apply.
Directions and Transportation
How do I get to the hotel?
Please see our Maps page or click https://goo.gl/M8ySWf . If you have any difficulties, please call us directly at +605 547 1777.
What is your GPS coordinates?
Our GPS Coordinates are 4°36’43” N, 101°6’17”E. Please note that the coordinates used on Google Maps and Waze may differ from the ones above.
Do you offer free shuttle service from the airport?
We currently do not offer a complimentary shuttle service. Please feel free to call us at +6 05 547 1777 or drop us an email via our contact page should you require transfer services by M Roof Hotel & Residences.
What are the streets intersecting the Hotel or landmarks?
We are located diagonally opposite the Perak Stadium, Ipoh.
I have questions about my bill. Who do I call?
Please feel free to call us at +6 05 547 1777 or drop us an email via our contact page should you have any quires with regards to your bill.
What forms of payment is accepted to pay for my room?
For Credit Cards; we currently accept VISA, MASTER & JCB. When you check in to M Boutique, we will charge the full room rate to your credit card. We will also take an authorization from your credit card of RM100 for any incidental charges such as mini bar. This is an authorization and the amount is only blocked on your credit card. In the event of no additional charges, the merchant bank will release this authorization from your account within 5 working days after check out. We do not accept checks.
For payments via cash, we will ask for a deposit of the full room charges and tax including a refundable RM100 per room for the incidental charges such as mini bar. We will refund this deposit, if there are no incidental charges,at the time of check out.
Pets & Durian
Are pets allowed? Are there restrictions for weight, height or types?
As much as we love pets ourselves, we do not allow pets in our hotel for the benefit of all our friends of M Roof Hotel & Residence.
If I have a pet, is there a place where they will be cared for?
Yes, there are a couple of pet friendly homes in Ipoh, which we recommend often, who will care for your pet and would appreciate if you could let us know in advance or call us at +6 05 547 1777 or drop us an email via our contact page.
Does Durian allowed inside the room?
For the comfort of our guests from unpleasant odours, Durians are not permitted on the hotel premises. We thank you for your cooperation.
Pre Wedding Photography & Special Requests
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
We do numerous special request at M Roof Hotel & Residences from room decorations, to Anniversaries, Birthdays, etc. A lot really depends on you and the M Boutique Family would appreciate if you could tell us of your special request during your reservation or call us at +6 05 547 1777 or drop us an email via our contact page.
I would like to take my Pre Wedding Photography in your Hotel. How do I do this?
Please note that M Roof Hotel & Residences does not allow Pre Wedding Photography at current.
Meetings & Events at M Space
How do I book a meeting?
Please contact our Sales Department at +6 05 547 1777 or drop us an email via our contact page.
Do you offer special group rates?
Yes, we do offer special group rates. Please contact our Sales Department at +6 05 547 1777 or drop us an email via our contact page.